Shipping & Returns

 

Online Terms & Conditions for The Iron Crow LLC and IronCrowDistro.com

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. BY USING THIS SITE YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OF AGE, AND THAT THE USE OF ELECTRONIC CIGARETTES IS LEGAL FOR USE AND CONSUMPTION IN THE JURISDICTION IN WHICH YOU RECEIVE ANY AND ALL PRODUCTS. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Iron Crow LLC. The collective work includes works that are licensed to The Iron Crow LLC. Copyright 2015, The Iron Crow LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Iron Crow LLC or purchasing The Iron Crow LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Iron Crow LLC or to purchase The Iron Crow LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Iron Crow LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of The Iron Crow LLC used in the site are trademarks or registered trademarks of DThe Iron Crow LLC.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Iron Crow LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Iron Crow LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Iron Crow LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Shipping

All Products are Shipped via USPS. All shipping times given in the shopping cart are not guaranteed by The Iron Crow LLC or USPS. They are ESTIMATED figures. The Iron Crow LLC will not be held liable for shipments that take longer than quoted. As always we will strive to ship all orders the same day they are placed, but we cannot control weather and/or the shipping companies.

Returns, Exchanges, And Warranty Period

E-liquid Policy: The Iron Crow LLC offers returns, refunds, and/or exchanges with regard to e-liquids. If you are unsatisfied for any reason you may return the unused product to The Iron Crow LLC for a refund or replacement. 
Return Period Policy for Electronic Devices: The Vape Store offers a 14-day return policy for any unopened, unused product (unless otherwise specified in either the product description or in this document) from date of purchase. 
Refund Policy: The Iron Crow LLC can not accept refund requests for product that has already shipped. We will, however, refund returned product as specified above.
Exchange Policy: Items will not be shipped until the original part is returned to and evaluated by The Iron Crow LLC. Return shipping for any exchanged product(s) is at the customer's expense. Any product received for exchange that is deemed still functional, not sold by The Iron Crow LLC, out of warranty, or damaged through misuse will be sent back to customer without exchange.
Warranty Period: While some of the products purchased from The Iron Crow LLC can be subject to manufacturer warranties, The Iron Crow LLC has sole discretion as to whether or not to honor returns and/or exchanges for said product(s). If deemed valid, The Iron Crow LLC will endeavor to provide you with a suitable replacement for your defective product (a suitable replacement is defined as a product of the same brand and type, without regard to color, style, and/or other accouterments).

Always contact us at contact@theironcrow.com or call us at 336-688-2790 before sending any product back for warranty/exchange consideration.

Limitation Of Liability/Purchase Policy

The Iron Crow LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Iron Crow LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. By purchasing products from The Iron Crow LLC you certify and agree that you are at least 18 years of age (or of the legal age for use and consumption of electronic cigarettes in your area), and that products purchased from The Iron Crow LLC are to be solely used by persons of at least 18 years of age (or of the legal age for use and consumption of electronic cigarettes in your area). You further agree and understand that no claims, either positive or negative, are implied or expressed by The Iron Crow LLC of a medicinal or therapeutic nature. The Iron Crow LLC cannot and will not be held liable for misuse of any products sold, nor any personal and/or property damage, illness, injury or financial loss caused by the use of any/all products (or the inability to use therof), purchased from The Iron Crow LLC. You understand that products sold by The Iron Crow LLC have not been reviewed by the FDA and are not intended to treat, diagnose, prevent and/or cure any disease. Any opinions and/or comments posted by visitors or customers are solely the opinion of those visitors/customers and do not represent the opinion of The Iron Crow LLC.

Typographical Errors

In the event that a The Iron Crow LLC product is mistakenly listed at an incorrect price, The Iron Crow LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Iron Crow LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Iron Crow LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Iron Crow LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination

Notice

The Iron Crow LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Iron Crow LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Iron Crow LLC products) shall be in the state or federal courts located in North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Iron Crow LLC products) must be commenced within one (1) year after the claim or cause of action arises. The Iron Crow LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Iron Crow LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Iron Crow LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

The Iron Crow LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Iron Crow LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Iron Crow LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Iron Crow LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless The Iron Crow LLC, its officers, directors, employees, agents, licencors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, The Iron Crow LLC may link to sites operated by third parties. However, even if the third party is affiliated with The Iron Crow LLC, The Iron Crow LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Vape Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Iron Crow LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

Privacy Policy

This privacy policy sets out how The Iron Crow LLC uses and protects any information that you give The Iron Crow LLC when you use this website. The Iron Crow LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Iron Crow LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which  we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

HOW WE USE COOKIES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@theironcrow.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Iron Crow 9826 US HWY 311 South, Suite 1, Archdale NC 27263.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.